Lengthy calls

Multiple phone lines cannot guarantee that callers would always be able to reach your office. If you are operating nationally, there are also long distance issues that may hinder you from being able to call as long as you need to. For a law firm, phone calls are as important as any legal document, since conversations are also sources of information in dealing with any case. A law firm can hold meetings with clients as well as with business contacts through the phone.

RingCentral is the ideal phone system for any law firm, with features that simplify call management. It eliminates the need for multiple phone numbers just to make sure that callers can always reach your line. Here are the tools that RingCentral has to make sure that no caller ever hears a busy signal:

• Virtual extensions. Your RingCentral number can be connected to your existing phone numbers, creating virtual extensions for callers to reach you anytime and anywhere. This is far better than having several phone numbers that have to be answered manually by people in the office.
• Call forwarding. A phone system’s main job is to manage all your calls and route them to the correct person or department. With RingCentral call forwarding, you can easily manage your calls and never worry about missing calls. RingCentral also records every phone call received, including details such as date, time and caller ID.
• Auto attendant. The auto attendant goes hand in hand with the call forwarding feature from RingCentral. It instantly answers every call, even when come in simultaneously. It instructs callers to dial the extension of the person they need to contact. It works according to the answering rules you set, helping you manage your calls and create a more professional and reputable image to your law firm.
• Music and messages on hold. You can play music or messages to callers who are waiting on the line. Aside from being able to keep the attention of the callers, this can also be used to give out announcements and other informative messages.
• Voicemail. Callers who cannot wait on the line can choose to leave you a voicemail message instead. All your messages go to a single online mailbox, letting you download messages as digital audio files. You are also alerted of every voicemail message through a text and an email message.