Auto-attendant

The auto-attendant is a very valuable feature that eliminates the need to hire a receptionist. It also works more efficiently than a person who manually answers the phone and connects callers to the corresponding department or person.

An auto-attendant also helps a company project a professional image to its clients, business partners and government representatives. It professionally answers every call and immediately directs callers to the right person or department.

The RingCentral auto-attendant is customizable according to the preferences of its users. They can choose a pre-recorded greeting, or a customized message professionally recorded for the company. This can be used to help establish the company’s professional and reliable service.

Aside from helping project a more professional image, the auto-attendant autonomously handles all incoming calls and routes them to any extension connected to the main RingCentral number. This relieves attorneys of the worry of missing calls. They just have to set their call forwarding settings to have the auto-attendant direct callers to whatever phone line would answer.