Call Logs

RingCentral features detailed logs of all calls, faxes and messages. This helps keep track of all communications and transactions, especially information that are needed in handling different cases as well as other services offered by a law firm.

Because RingCentral is a system of interconnected phone lines which are located in different areas, it requires a centralized logging system which would help track all calls and faxes. Every transaction is automatically logged into the online account which can be accessed from anywhere there is an Internet connection.

• Date and time.
• Length of transaction. This detail is highly important for a law firm, since the length of time spent with a client on the phone can be used in evaluating fees and other related costs, whether on the part of the attorney or the client.
• Result of transaction. Especially for faxes and voicemail, it is important to know whether or not a fax was already read, or a voicemail already checked.
• Name. You can store details of your contacts. Your RingCentral account is also integrated with Microsoft Outlook so your existing contacts’ details appear on the call logs.
• Caller ID. RingCentral is able to recognize every number, including those with hidden caller ID. This is highly valuable information, letting you call back present and potential clients, as well as teammates and other important contacts.